Shipping & Returns
1. Overview
This Shipping & Returns Policy explains how Rever Organics manages shipment, delivery, and returns for all purchases made through our e-commerce platform.
2. Shipping Destinations
Rever Organics currently ships throughout Italy and to all European Union countries.
Additional international destinations may be included in the future as our logistics network expands.
3. Order Processing & Delivery Times
Orders are processed within 1–2 business days following payment confirmation.
Estimated delivery times:
- Italy: 2–4 business days
- European Union: 3–7 business days
Once your order has been shipped, you will receive an email with tracking details so you can follow your delivery.
Please note that delivery times may be slightly extended during seasonal peaks, promotions, or public holidays.
4. Shipping Costs
Shipping fees are calculated automatically at checkout based on destination and order weight.
Before completing your purchase, all applicable delivery costs will be clearly displayed.
Rever Organics may occasionally offer free shipping promotions, which will be communicated through our website and official social channels.
5. Returns & Exchanges
Rever Organics complies with EU Directive 2011/83/EU and the Italian Consumer Code (Legislative Decree 206/2005).
Customers may withdraw from their purchase within 14 days of receiving their order, without providing a reason.
Returned products must be:
- Unused and unopened
- In their original packaging
- In perfect resale condition
Once returned items are received and verified, refunds will be issued within 7–10 business days.
To request a return, please contact:
📧 [email protected]
6. Damaged or Incorrect Products
If your order arrives damaged or you receive an incorrect item, please notify us within 7 days of delivery to request a replacement or refund.
In these cases, Rever Organics will cover return shipping costs.
7. Non-Returnable Products
For hygiene and safety reasons, the following items cannot be returned:
- Opened or used cosmetic products
- Products without original sealing or tampered packaging
8. Refund Processing
Refunds are issued using the same original payment method used for purchase.
Processing times may vary depending on your bank or payment provider.
9. Contact
For any questions regarding delivery, shipping issues, or returns, please contact us:
📧 [email protected]
Registered Office: Via A. Volta 3, 26010 Robecco D’Oglio (CR), Italy
Partita IVA: 01846270195
10. Policy Updates
This Shipping & Returns Policy may be revised periodically in response to legal, logistical, or operational changes.
The latest version will always be published on this page, together with the date of its most recent update.
