Shipping and Returns
1. Current Status.
Our online store is currently under construction, and shipping services will begin as soon as the Rever Organics e-commerce platform is officially active.
The information below describes the future shipping and return policy, which will take effect when online sales begin.
2. Shipping Destinations
Rever Organics will offer delivery services throughout Italy and European countries.
Additional destinations may be added as the brand's logistics network expands.
3. Processing and Delivery Times
Once the online store is active:
- Orders will be processed within 1-2 working days From confirmation of payment.
- Estimated delivery time:
- Italy: 2-4 working days
- European Union: 3-7 working days
Customers will receive aemail with tracking number as soon as the shipment has been made.
4. Shipping Costs
Shipping costs will be automatically calculated at checkout and displayed Before order confirmation.
Promotional offers of free shipping may be announced periodically on the website and official social channels.
5. Returns and Exchanges
Rever Organics fully complies with the European Directive 2011/83/EU and to the Italian Consumer Code (Legislative Decree 206/2005).
After the launch of e-commerce:
- Clients will have 14 days from the receipt of the products to exercise the right of withdrawal, without having to provide any reasons.
- Returned products must be unused, unopened and in the original packaging.
- I refunds will be processed by 7-10 working days From the receipt and verification of the returned products.
- Return requests and instructions will be handled by the customer service at the address: reverorganics.web@gmail.com
6. Damaged or Wrong Products
Should a product arrive damaged or incorrect, the customer may contact our customer service by 7 days after delivery to request a replacement or a refund.
In such cases, Rever Organics will cover the cost of return shipping.
7. Non-Returnable Products
For reasons of hygiene and safety, it will not be possible to return:
- Cosmetic products open or used
- Articles unsealed in the original package
8. Processing of Refunds
Refunds will be made using the same payment method used for the purchase.
Credit times may vary depending on the bank or payment service provider Of the client.
9. Contact
For questions related to shipments, deliveries or returns, contact us at the following email address:
📧 reverorganics.web@gmail.com
(This Shipping and Returns Policy is provided for transparency and registration purposes. It will go into full effect upon activation of our online store).
